Hotjar
Hotjar
We use Hotjar for behaviour analysis, heatmaps, clickmaps, usage recordings, polls and surveys.
You can opt out of Hotjar cookies. View Hotjar's privacy policy for more information.
| Cookie | Purpose | Expiration |
|---|---|---|
| _hjAbsoluteSessionInProgress | This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie. | 30 minutes |
| _hjCachedUserAttributes | This cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar Feedback tool. | End of session |
| _hjClosedSurveyInvites | This cookie is set once a visitor interacts with an External Link Survey invitation modal. It is used to ensure that the same invite does not reappear if it has already been shown. | 1 year |
| _hjDonePolls | This cookie is set once a visitor completes a survey using the On-site Survey widget. It is used to ensure that the same survey does not reappear if it has already been filled in. | 1 year |
| _hjid | This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID. | 1 year |
| _hjIncludedInPageviewSample | This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by the site's pageview limit. | 30 minutes |
| _hjIncludedInSessionSample | This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by the site's daily session limit. | 30 minutes |
| _hjLocalStorageTest | This cookie is used to check if the Hotjar tracking script can use local storage. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created. | Under 100ms |
| _hjMinimizedPolls | This cookie is set once a visitor minimises an On-site Survey widget. It is used to ensure that the widget stays minimised when the visitor navigates through your site. | 1 year |
| _hjRecordingLastActivity | This gets updated when a visitor recording starts and when data is sent through the WebSocket (the visitor performs an action that Hotjar records). | End of session |
| _hjShownFeedbackMessage | This cookie is set when a visitor minimises or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimised immediately if the visitor navigates to another page where it is set to show. | 1 year |
| _hjTLDTest | When the script executes, Hotjar tries to determine the most generic cookie path to use instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, Hotjar tries to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed. | End of session |
| _hjUserAttributesHash | User Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated. | End of session |